Stop losing sales to a broken site. ShopSupport is Melbourne's dedicated WordPress and WooCommerce agency — fast fixes, world-class security, no long-term contracts.
You wait 3 days for a response. A junior developer Googles your problem. The update gets applied directly to your live site. It breaks. Repeat.
ShopSupport exists to fix that. WordPress and WooCommerce only. Every change tested in staging first. Real specialists who have seen your problem before.
Talk to us →Ticket submitted Friday. Response Monday. Update applied to live. Site breaks Tuesday. You wait again.
A broken WooCommerce checkout at $300 average order value — count the orders you're losing while waiting for a reply.
Every change staged, tested, then deployed only when confirmed working. Emergency response same-day where possible.
Monitoring software running 24/7. On Growth plan — if you're hacked, we fix it free. No arguing about blame.
We cover the full WordPress stack — emergency triage to ongoing maintenance to full WooCommerce builds. One agency, one specialty.
Our flagship. Updates, backups, security monitoring, a real support desk. Every change staged and tested before it touches live.
Site down, hacked, broken checkout, white screen. We triage and resolve fast — same day where possible. No ticket queues.
Payment gateways, checkout bugs, plugin conflicts, store performance. We know WooCommerce as deeply as WordPress core.
Custom WordPress and WooCommerce builds, theme development, Elementor work, full eCommerce from scratch.
Guaranteed A grade on major speed checkers as a $150/month add-on. Caching, Core Web Vitals, image delivery. Hosting-dependent.
Daily automated off-site backups, 30-day retention, instant restore. Never lose your site data regardless of what happens.
WordPress powers 40% of the web — making it the most targeted CMS on the planet. Our security isn't an afterthought. It's part of every plan.
Monitoring software deployed on your site. If you get hacked, we fix it fast. No exceptions, no extra charge.
Complete security stack. And our guarantee: hacked while on our architecture? We fix it free.
24/7 automated threat detection and alerts
Blocks malicious traffic before it hits your site
Stops credential attacks at the source
Daily scans, instant alerts on changes
Keeps your site trusted by browsers and Google
Fill in our contact form. Two minutes, no technical knowledge needed.
Once you grant us access, we complete a full site audit and configure your staging environment — a private copy where every change is tested before anything touches live.
Plain English summary of what we'll do, what it costs, and what access we'll need — before we start.
You grant us access, we handle everything. Direct communication throughout — no account managers in between.
All prices AUD, GST-exclusive. Monthly prepaid by credit card. No long-term contracts.
Guaranteed A grade on major speed checkers. Optimised caching, Core Web Vitals, image delivery. Note: GoDaddy-tier shared hosting has limits we can't overcome — we'll tell you upfront.
Custom features, design changes, integrations outside your plan scope. Quoted and approved before we start. No surprise invoices.
Real feedback from businesses we've helped across Melbourne and Australia.
"Steven and the Shop Support team completely turned our website around. We were losing sales due to slow load times and messy UX. Within weeks, everything was faster, cleaner, and converting better. Best decision we made this year."
"I've worked with a few WordPress agencies before, but none as reliable as Steven. Clear communication, quick fixes, and no tech jargon. Just results. Our online bookings have doubled since the rebuild."
"Shop Support feels like an extension of our team. Steven actually cares about the business side, not just the website. He helped us improve checkout flow and we saw an immediate lift in revenue."
"We had constant issues with plugins breaking and updates causing problems. Steven stepped in, cleaned everything up, and now our site just works. It's been stress-free ever since."
"What I liked most is how practical Steven is. No overcomplicating things. He told us exactly what needed fixing, did it fast, and the site performs better than ever. Straightforward and effective."
"Steven rebuilt our WooCommerce store and the difference is huge. Faster site, better mobile experience, and more sales. He knows WordPress inside out and delivers what he promises."
Most agencies treat WordPress maintenance as a low-margin afterthought. We built our entire operation around it — deeper expertise, faster diagnosis, no generalists learning on your time.
Every person specialises in WordPress and WooCommerce. No junior devs Googling your problem.
Locally managed. You deal with people accountable for the outcome, not a rotating offshore queue.
Every update tested in a private staging environment first. The most common cause of breakage — eliminated.
No hourly blowouts, no 12-month contracts. We retain clients through results, not clauses.
Based in Melbourne, supporting businesses across Australia. All work is remote — your location never affects response time or quality.
Still not sure? Send us a message — we respond within 24 hours.
Ask a question →Get a specialist WordPress team behind your site that actually responds when it matters — not three business days later.
Tell us what you're dealing with — emergency fix, new build, or ongoing support. We'll respond within 24 hours with a clear path forward. No sales pitch, no pressure.