Do you provide WordPress support across Australia, not just Melbourne?

Yes. While we are based in Melbourne, we provide WordPress support services across all of Australia. All support work can be carried out remotely so your location makes no difference to response time or quality.

What is the difference between WordPress maintenance and WordPress support?

WordPress maintenance refers to the routine tasks that keep your site healthy — updates, backups, security scans. WordPress support refers to the human assistance you need when something goes wrong or you need changes made. Our plans include both.

WordPress Support Melbourne

What is WordPress Support?

WordPress support covers the expert assistance and ongoing maintenance your WordPress website needs to stay secure, fast, and working correctly. It encompasses everything from responding to urgent issues — a site that has gone offline, a plugin conflict that has broken your checkout — through to the proactive background tasks that prevent problems from occurring in the first place.

WordPress maintenance is the routine care of your site: keeping WordPress core, themes and plugins updated, running daily backups, scanning for security threats, and monitoring uptime. Done well, it's invisible — it's what prevents the 2am emergency.

WordPress support is the human assistance you need when something goes wrong or when you need changes made. A dedicated WordPress support team gives you access to experienced specialists who can resolve issues quickly — not a generalist developer learning on your site's time.

At ShopSupport, our WordPress support plans include both: proactive maintenance running in the background every day, and responsive support from specialists when you need it.

WordPress Support Services in Melbourne

Our Melbourne WordPress support services cover everything your site needs to perform at its best — whether you're running a content site, a membership platform, or a WooCommerce eCommerce store.

Ongoing WordPress Maintenance

Monthly maintenance keeping your site updated, backed up and monitored. Every change staged and tested before it touches live.

Core updatesPlugin updatesDaily backupsStaging

Emergency WordPress Support

Fast response for critical issues — site down, hacked, broken checkout, white screen of death. We triage and resolve same-day where possible.

Site recoveryHack removalDB repair

WordPress Security & Hardening

Security architecture deployment, web application firewall, login protection, malware removal. On Growth plans — hacked? We fix it free.

WAF setupLogin protectionSSL management

WordPress Speed Optimisation

Improve Core Web Vitals, reduce load times, deliver a faster experience. Directly impacts your Google rankings and conversion rate.

Core Web VitalsCachingImage optimisation

WooCommerce Support

Plugin conflicts, payment gateway issues, checkout bugs, store performance. Included from Growth plan onwards.

Checkout bugsPayment gatewaysWooCommerce updates

Backup & Restore

Automated daily off-site backups with 30-day retention. One-click restore capability. Full recovery support included.

Daily off-site30-day retentionFast restore

Why Melbourne Businesses Choose ShopSupport

There is no shortage of WordPress support options — freelancers, offshore services, and general digital agencies all offer some version of it. What makes ShopSupport different is focus. We don't offer SEO, social media, or brand strategy. We do WordPress and WooCommerce support, and nothing else.

That focus means:

Our team has seen your exact problem before — and knows how to fix it quickly
We don't have junior developers learning the platform on your site's time
Every change is tested in a staging environment before touching your live site
We maintain deep familiarity with the WordPress ecosystem — plugins, themes, hosting and common failure patterns

We are Australian-owned and managed, operating in your timezone with direct communication and real accountability.

Emergency WordPress Support Melbourne

When your WordPress site goes down or is compromised, every minute matters. A broken checkout costs you sales. A hacked site damages your brand and can result in Google search penalties. A white screen or PHP error sends visitors bouncing immediately.

Our emergency WordPress support service prioritises critical issues. Growth and Enterprise plan clients receive fast-track priority response, with same-day resolution the goal for all critical issues. We don't route emergency requests through a ticket queue — they go directly to a WordPress specialist.

Common emergencies we resolve:

WordPress site down or returning 500 errors
Hacked WordPress sites — malware removal and security restoration
White screen of death caused by plugin conflicts or PHP errors
Database corruption or connection errors
WooCommerce checkout failures and payment gateway errors
Plugin or theme update conflicts breaking the site
Accidental content or data deletion

WordPress Support for WooCommerce Stores

WooCommerce adds significant complexity to a WordPress site. Payment gateways, inventory management, shipping calculators, and dozens of interconnected plugins all create more potential points of failure. A broken WooCommerce checkout can cost thousands of dollars in lost sales in a single day.

Our WordPress support plans include WooCommerce-specific care on Growth and Enterprise tiers. For businesses where WooCommerce is their primary revenue channel, see our dedicated WooCommerce Support Melbourne page for full details.

WordPress Support Across Melbourne & Australia

While we are based in Melbourne, we provide WordPress support services to businesses across all of Australia. Our support is conducted remotely — your location has no impact on response time, service quality, or the depth of expertise you receive.

We support WordPress sites in Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra and regional areas across the country. Australian business hours, Australian timezone, Australian accountability.

WordPress Support Plans

Transparent pricing, no long-term contracts. Monthly, no long-term contracts. All prices AUD, GST-exclusive. Monthly prepaid by credit card. No long-term contracts.

Essential

$299

per month

✓WordPress core, plugin & theme updates
✓Daily automated backups (30-day retention)
✓Uptime monitoring & alerts
✓Monthly security scan & report
✓Hack monitoring & resolution service
✓Staging environment for all changes
✓2 hours support per month
✓Email support, 48hr response

Get started →

★ Most popular

Growth

$649

per month

✓Everything in Essential
✓WooCommerce support & maintenance
✓5 hours support per month
✓Priority fast-track response
✓Full security architecture deployment
✓Security guarantee — hacked? We fix it free
✓Speed & performance optimisation
✓Monthly performance report

Get started →

Enterprise

POA

custom pricing

✓Everything in Growth
✓Dedicated account manager
✓Unlimited support hours
✓Same-day emergency response
✓Custom development included
✓SLA agreement available
✓Out-of-scope tasks at $100/hour

Talk to us →

⚡

Speed Boost Guarantee $150/mo

Guaranteed A grade on major speed checkers. Hosting-dependent — we assess and advise upfront.

🕐

Out-of-scope work $100/hr

Anything outside plan scope. Quoted and approved before we start.

WordPress Support FAQ

Our WordPress support plans include core and plugin updates, daily backups, security monitoring, uptime alerts and a dedicated support desk. Growth and Enterprise plans also include WooCommerce support, speed optimisation, full security architecture and monthly performance reports.

For emergency issues like a site being down or hacked, we aim to respond within a few hours. Growth and Enterprise plan clients receive priority fast-track response, with same-day resolution our goal for critical issues.

Yes. While we are based in Melbourne, we provide WordPress support services across all of Australia. All support work is conducted remotely so your location makes no difference to response time or service quality.

WordPress maintenance covers the routine background tasks — updates, backups, security scans — that keep your site healthy. WordPress support is the human assistance when something goes wrong or when you need changes made. Our plans include both.

Yes. WordPress hack recovery is one of our most common emergency requests. We identify how the site was compromised, remove malware, restore clean files, patch the vulnerability and implement hardening to prevent it happening again. On Growth plans, if your site is hacked while under our security architecture, we fix it free.

Yes. We support WordPress sites regardless of who built them or what theme or page builder was used — Elementor, Divi, Beaver Builder, Astra, custom themes. We review your site during onboarding and flag anything relevant before we start.