Privacy Policy

We’re Serious about your Privacy

Our Privacy Policy is in line with the Australian Privacy Principles Guidelines and Spam Act.

Essential aspects of our policy include that your details, provided by you to ShopSupport through this website, will not be on-sold to any third party.

Automatically collected information

For analytical purposes, we use a third-party to collect information about your visit to the ShopSupport website. To do this, we use web cookies.

Information we collect automatically

  • The Internet protocol (IP) address;
  • The date and time, the Internet address of the website from which you linked directly to our site.
  • The name of the file or the words that you searched and the browser used to access our site.

We use this information to measure the number of visitors to our site and to identify problem areas. 

Online Advertising and Online Analytics

We use Google Analytics to monitor the use of and improve our service. And Facebook Ads and Google Adwords attract new customers.

We use Google Analytics features which include:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.

Information you volunteer

If you choose to provide us with your personal information by signing up to our service through our website, or by sending us an email, we will use that information to provide services to you.

Signing up on our website is voluntary. If you do not register or provide personal information, you can still use the ShopSupport site. 

How SiteSupport uses the information you provide

SiteSupport may use the information it collects from you for the primary purpose for which it is received. First Focus may also communicate with you again with other relevant information.

SiteSupport uses information you provide to:

  • Provide you with products or services you have requested
  • Personalise and customise your experiences on the SiteSupport website
  • Help First Focus manage and enhance its services to you
  • Communicate with you, e.g. provide you with ongoing information about opportunities which First Focus believes are relevant to you.
  • Send relevant marketing emails and ‘e-newsletters’ from First Focus.

If you wish to opt-out of our communication, you can do so at any time. Each of these communications will have ‘opt-out’ instructions so you can choose not to receive further First Focus marketing communication. 

Clients should refer to any client obligations under your service agreement.

Complaints/breaches of privacy

If you have a complaint or feel your privacy has been breached, please contact us in the first instance. Contact details can be seen here. 

If you have any questions regarding our privacy policy, please contact

Last updated 17/12/2019