If you are planning the IT strategy for your law firm for the next few years, there are three different models:

  1. managing IT in-house with your own staff
  2. outsourcing the technology to a qualified IT service provider
  3. a combination of both

Nowadays, outsourcing is common and a proven and accepted practice for the secure operation of IT structures. Especially in small and medium-sized law firms.

Certainly, the decision is not easy for you to make. However, we would like to give you a few points to help you decide on the right strategy.

So what exactly are the key factors to look for when thinking about IT outsourcing?

YOUR NEEDS

Clearly, your IT needs to work. You have deadlines that are imposed on you from the outside. If IT ever stops working, you run the risk of losing your cases. Because of the way you work with billable hours, you lose a lot of money if you ever don’t have access to the digital file, emails, or even the phone. Of course, you also can’t afford to damage your reputation if it ever becomes known that your IT didn’t work.

In conclusion, it has been shown over the last few years that new techologies can really make you more efficient. So go for the latest technology. Of course, everything must be 100% secure!

  • 24/7 support, or is Monday-Friday during office hours enough?
  • Latest and best software for your attorneys and your staff, so that tasks can be done effectively
  • IT expertise to either support in-house staff, or replace them completely
  • Scalable network ready to accommodate new staff – at existing or new locations
  • The ability to gain a competitive advantage through IT
  • Continuous availability of IT systems – even during emergencies
  • Predictable IT expenditures – monthly/annually

THE TECHNOLOGIES

  • Network management and monitoring should be provided 24 hours a day
  • Support for servers, desktops, laptops, tablets and smartphones. This should also include “mobile device management” – support for BYOD (“bring your own device”) device security.
  • “Hosted” – platforms for business applications.
  • Backup, disaster planning and recovery processes
  • Security for data, networks and hardware
  • Cloud services – hosted emails, applications and storage

THE IT PARTNER

  • Do certifications have to be observed? BDSG? Processes?
  • Are there already references in your environment? Are similar law firms being serviced? Is there experience with the IT support of lawyers and tax consultants?
  • Is there experience in new technologies such as cloud or hosting?
  • Is there experience with typical applications used by law firms? Here we can mention, for example: Datev, RA-MICRO, WinRA, advofakt, Lecare, Advolux, AnNoText, Anwalt classic, Haufe, JUDAS, LawFirm, ReNoStar, WinMACS, a-Jur, etc.
  • Are there special employees who take care of law firms? Are there generally enough employees and substitutes available?